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    • At Far East Hospitality, the safety and well-being of our guests and our staff remain our utmost priority.

    Across our hotels and serviced residences in Singapore and Malaysia, we have enhanced precautionary measures so that you are Far More Assured when staying with us. We have worked closely with government and health agencies to deliver stringent health and hygiene protocols and are committed to delivering a clean and safe environment for all our guests.

    You may download our informational deck on our hotels here and on our serviced residences here, or find an overview of these measures below.

    Latest Updates
    Last Updated: 15 July 2020

    In line with the advisory by the Singapore Government on 3 July 2020, we have received approval from the relevant authorities for the following hotels to be able to accept room reservations for staycations:

      • Oasia Hotel Downtown
      • Orchard Rendezvous Hotel
      • Village Hotel Bugis
      • AMOY
      • The Barracks Hotel Sentosa

    We will continue to accept bookings via our websites for guests issued with Stay-Home Notice, and for students, foreigners and foreign workers affected by travel restrictions.

    For our hotel in Malaysia, we will continue to accept bookings via our websites for Malaysia Citizen or PR and overseas guests affected by travel restrictions.

    WE ARE
    CERTIFIED
    CLEAN & SAFE

    Our hotels in Singapore have been certified with the SG Clean – a whole-of-Government initiative, while our hotel in Malaysia has been certified with the ‘Clean & Safe Hotel’ label by Malaysian Association of Hotels, in line with the guidelines from the Government of Malaysia. These certifications reflect the stringent sanitisation and hygiene measures that we have taken. Please visit SG Clean website or the Tourism Malaysia website for more information.

    PLAN WITH
    CONFIDENCE

    Our flexible reservation and cancellation policies help you plan your travels with confidence:

  • Amendment of travel dates is allowed for non-refundable bookings.
  • Reservations can be changed or cancelled with no charge up to 24 hours before arrival day2.

    • Please read our FAQs below for more information.

    SAFETY
    MEASURES

  • All guests entering the premises will need to wear a face mask, complete the temperature checks, and fill up a health and travel declaration form.
  • Temperature-taking via thermal scanners at entrances or standard temperature screening thermometers.
  • Face masks are available upon request.
  • All staff wear face masks and are trained on health, hygiene, and sanitation standards.

    • CLEANING &
    SANITIZING

  • Use of premium grade solutions for cleaning and sanitization.
  • Increased frequency of deep cleaning of public areas and all high touchpoint surfaces such as lift buttons, room key cards and pens.
  • Additional guest sanitization stations in public areas.

    • REST WELL IN
    OUR GUESTROOMS

  • Rooms are fully disinfected after each departure, and food grade bleach is used for cleaning of cups and utensils provided in rooms.
  • Single-use amenities are provided in every room.
  • Option to reduce daily housekeeping services and contactless ways to exchange linens.

    • DINE
    WITH EASE

  • Guests are to adhere to guidelines based on local regulations.
  • Orders for in-room dining or takeaways are offered at dining outlets.
  • Restaurant space, menus, cutlery, tables, and chairs are sanitised every few hours.
  • Use of individually-wrapped items such as salt and pepper sachets to reduce contamination.
  • Use of juice dispensers to minimise contact on beverage containers.

    • UPDATE ON
    OUR AMENITIES

  • All recreational activities and facilities including gyms, spas, business lounges, are subject to the guidelines stipulated by the local government authorities.
  • Safe distancing and capacity restrictions apply.
  • Gym equipment is thoroughly cleaned and sanitised every few hours.
  • In-room exercise equipment is offered at selected properties and loaned out on a first-come first-served basis.

    • SOCIAL
    DISTANCING
    MEASURES

  • Queue markers placed at areas like reception counters, lift lobbies and smoking zones.
  • Lift capacity is monitored and lift flooring is demarcated to ensure distancing.
  • All seats at lobbies and common areas are spaced minimally 1m apart and alternate seats are crossed out.

    • MEETING
    EVENTS

    Besides the measures taken above:

  • Meeting spaces and events are subject to the guidelines stipulated by the local government authorities.
  • Meeting spaces and equipment are disinfected and sanitised after each event.
  • Increased frequency of air filter replacement and Air Handling Unit (AHU) cleaning at meeting rooms and ballrooms.
  • Meeting rooms comply to safe distancing guidelines and are equipped with teleconferencing capabilities.

    • WEDDING
    EVENTS

    Besides the measures taken above:

  • Wedding spaces and events are subject to the guidelines stipulated by the local government authorities.
  • Do contact us to discuss how we can help to create a memorable celebration for your special occasion. Our wedding venues and options are available here.

    • Frequently Asked Questions

    • What is the latest health situation in your destinations?

      We recommend that guests be guided by their local government travel advisory prior to their stay. Please refer to the relevant travel advisory before proceeding with your reservations:
      • Singapore: https://www.moh.gov.sg/covid-19
      • Indonesia : https://kemlu.go.id/portal
      • Japan: https://www.mofa.go.jp/ca/fna/page4e_001053.html
      • Malaysia: http://covid-19.moh.gov.my
      • Australia: https://www.homeaffairs.gov.au/news-media/current-alerts/novel-coronavirus
      • New Zealand: https://safetravel.govt.nz/covid-19-coronavirus
      • Austria: https://www.bmlrt.gv.at/tourismus/corona-tourismus/corona_gaeste.html
      • Denmark: https://um.dk/en/travel-and-residence/coronavirus-covid-19
      • Germany: https://www.auswaertiges-amt.de/en/einreiseundaufenthalt/coronavirus
      • Hungary: https://abouthungary.hu

    • I am making a new reservation. What should I take note of in terms of booking/ amendment/ cancellation policy?

      • Refundable offers can be changed or cancelled with no charge up to 24 hours before arrival day (dependent on the rate plan policy of individual hotels).
      • Refundable offers are allowed a one-time complimentary change of stay dates if the change is made up to three days prior to arrival, and for stays from now till 30 Dec 2021. For subsequent change of stay dates or if the change of stay dates is requested within three days of arrival, a SGD50 amendment fee will apply.
      • Do note that changing the stay dates on any reservation may result in different pricing and the latest pricing for your amended stay dates will apply.
      • Cancellation policies may vary depending on offer or rate plan. We advise all customers to review the cancellation policy of the selected offer before confirming their reservation online.

    • How can I cancel and get a full refund for my reservation?

      Kindly contact the following:
      • For Hotel reservations, please contact reseasy@fareast.com.sg
      • For Serviced Residence reservations, please contact reservations@fareast.com.sg

    • Room rates are inclusive of the use of hotel facilities and may be packaged with attraction tickets and activities, which I wish to opt-out from. Can I therefore get a discount on my booking?

      The rates offered by our hotels and serviced residences are final. We are unable to exchange room or rate inclusions for cash, other privileges or value-adds.

    • Will you provide thermometers and medical masks to guests?

      Medical masks can be purchased at our reception counters. While we do not provide thermometers for purchase, temperature of guests entering the hotel premises will be taken at all times.

    • How are your staff trained on preventive measures and safe interaction with guests?

      We ensure that our staff are trained and regularly refreshed on the following:
      • Proper handwashing techniques
      • Enhanced hygiene and disinfecting practices, including familiarity with disease symptoms
      • Food preparation and food safety with emphasis on measures specific to COVID-19
      • Mask fitting, gowning, de-gowning and disposal of their Personal Protective Equipment (PPE)
      • Government protocols for managing unwell guests and suspected and confirmed COVID-19 cases

    • How are you safeguarding the health of your staff?

      Our staff must wear a medical mask at all times and must undergo temperature screening at least 2 times a day. Unwell staff are not allowed at work.

    • I do not want your housekeeping staff to enter my room during my stay, but I would still like to replenish my room amenities. How can I do so?

      Our housekeeping staff will wear a full set of Personal Protective Equipment (PPE)1 when servicing your rooms. Should you prefer to replenish your room amenities in a contactless manner, we will leave them outside your door at a designated time daily.

    1Applies only for properties based in Singapore.
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